ADVICE SERVICES 

We offer confidential and impartial advice about disability and long term conditions,
including welfare benefits, in Shropshire.

We welcome enquires from people with disabilities and long term conditions, their families and carers and also health
and social care professionals.

Telephone
Our Adviceline uses an answer machine which is always available.  We do respond to every answer phone message received and will call back within 7 days; often much sooner depending on the urgency of your enquiry.  All telephone calls are charged at the local rate.
You may be contacted by a casework administrator for additional information prior to a conversation with a caseworker and an administrator may contact you with information and advice from a caseworker.

Face-to-Face
Face to face appointments may be arranged following initial contact by phone or email.  This could include appointments to complete forms, review documents or other enquiries.

Email
Please contact us at advice@a4u.org.uk

Empowerment
At A4U we empower individuals to help themselves wherever possible.  Following conversation by phone or email, we may will send self-help information tailored to the individual’s situation in an easy to understand format. This will support advice given by telephone and email and may include explanatory leaflets, detailed guidance sheets and letter templates as appropriate. 

Existing Clients
If you are an existing client, you will be given a separate phone number for on-going contact.

Full Details
Fuller details of our services can be found on our leaflet 

Feedback
We continually strive to improve our services, and need your feedback to do so.  Options to share this are: