TELEPHONE ADVICE SERVICES AND DUTY CASE WORK

At A4U we empower individuals to help themselves wherever possible and where we are unable to arrange a face to face meeting we will send self-help information tailored to the individual’s situation in an easy to understand format. This will support the advice given by telephone and may include explanatory leaflets, detailed guidance sheets and letter templates as appropriate.  A4U Services Leaflet Download

A4U offers Duty Casework using an Adviceline which is available on Monday to Wednesday from 10.30am to 12.30pm. Our answer machine facility is available 24 hours. We may not be able to answer the Adviceline as staff maybe dealing with other calls but please be assured we do respond to every answer phone message received and will call back within 7 days; often much sooner depending on the urgency of your enquiry. For email enquires contact us at Advice@a4u.org.uk

EXISTING CLIENTS

If you are an existing client, you will be given a separate phone number for on-going contact.

WHAT HAPPENS NEXT?

You may be contacted by a Casework Administrator for additional information prior to a conversation with a Caseworker. Any advice given to clients will be directly from the Caseworker or passing on information a Caseworker has provided.  At A4U we empower individuals to help themselves and provide self-help information tailored to an individual’s situation in an easy to understand format with explanatory leaflets, detailed guidance sheets and other letter templates.