The data controller for A4U is the Board of Trustees.  The data controller determines how your data is processed.  We handle and store your personal information in line with the law: the General Data Protection Regulation.

What data we need
We collect information about your disabilities and health problems, your housing situation, your financial details, and any addiction or other issues.  We only ask for the information we need.  We always let you decide what you are comfortable telling us.

Why we need it
We need this information so that we can give you advice and/or advocacy.

What we do with your data
Your personal data will be treated as strictly confidential and stored securely.  All volunteers and staff who access your data have had data protection training to make sure your information is handled sensitively and securely.

Sharing your data
We will only share your personal information with other agencies and individuals with your permission to provide you with the advice and/or advocacy you ask for.
Organisations we share your data with must store and use it in line with data protection law – they cannot pass it on or sell it without your permission.
Sometimes we share personal information with other organisation who monitor the quality of our services.  We will get your permission before doing this.

We will not:
sell or rent your data to third parties
share your data with third parties

We will share your data if we are required to do so by law, for example, by court order, or to prevent fraud or other crime.

We will share your information to protect someone’s life, for example, with a paramedic if a client was unwell at our office.

How long we keep your data
We will keep your records for 6 years and then confidentially destroy it.

Your rights
You have the right to know what information we hold about you.
You have the right to have any information we hold about you corrected if it is inaccurate or incomplete.
You have the right to ask us to delete personal information about you where:

  • You consider that we no longer require the information for the purposes for which it was obtained.
  • We are using that information with your consent and you have withdrawn your consent.


Complaints or Contact A4U about your information:
To exercise all relevant rights, queries or complaints please in the first instance contact Fiona Williams, Chief Officer.  Tel. 01743 539204. Email: fiona.williams

Louise House
Roman Road, Meole Brace
Shrewsbury SY3 9JN

You can also make a complaint to the Information Commissioner, who is an Independent Regulator.
Telephone: 0303 123 1113
Textphone: 01625 545860
Monday to Friday, 9am to 4:30pm (Find out about call charges)

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow, Cheshire SK9 5AF

Latest Review September 2018
Date approved at Board 18 September 2018
Signed Chairman
Review date (annually) 18 September 2019